Living At Home Health Services, LLC upholds the rights of each patient/client to be treated in an environment that is free of abuse, neglect and mistreatment.  A Registered Nurse is available to each family that will supervise the aides assigned to your home.  If at any time there are concerns, or questions, please do not hesitate to call the office or your assigned nurse to discuss the situation.

As a patient under the care of Living at Home Health Services, LLC, you have the right to be treated with dignity and respect.  We do not discriminate based on race, creed, color, sex, age, or national origin. You have the right to be safe in your home.  You have the right to be involved with your treatment and care unless your overall health (declining health) interferes with you making appropriate decisions for your care.  Your family and healthcare provider will then be involved with the decision making.  You have the right to privacy when you are changing your clothes, bathing or toileting, unless your physician has determined that you need assistance due to your safety.  You have the right to confidentiality and Living at Home Health Services, LLC adheres to confidentiality and HIPPA laws.

On the nursing assessment either prior to coming home or on the first day of service, a review of the Advance Directives, Do Not Rescusitate (DNR), and/or Power of Attorney (POA) will be discussed in order to promote continuity of care and good communication for emergency situations.  Advanced Directives are provided to the Emergency Personnel so they can determine the appropriate course of action in an emergency.  If a patient is a DNR, a copy will need to be with the emergency contact information.  A copy of this information will be placed with the Emergency 911 card which lists a copy of the medications the patient is on, primary care physician, local hospital and emergency contact person.

Living at Home Health Services, LLC bills each patient/family based on their contract needs, number of hours and length of service. Our billing is normally done every two weeks to coincide with our payroll.  Each family will receive a cover letter describing their billing process, a contract stating the deposit required to retain our services (this is waived for Medicaid patients or Waiver recipients) and orientation to forms that they will be responsible for signing off on for the caregiver/aide to get paid.  Each bill will have a copy of those forms with the bill for verification so as to act as a double check system.  Each home will receive a communication book, a monthly schedule and have the ability to meet the aide(s) prior to their start day. All bills or information that requires signatures will be accompanied by a self addressed stamped envelope.   Any discrepancies or problems identified with the billing can be directed to Terri Dowling, R.N.